You're correct. Pomarr didn't expect that we were suffering as we are, and it concerned her to the point of promising to address the issue herself. She cares nothing for the Nalawi, but she isn't terrible; she had no wish to harm us, if she was being genuine.

[of course, rin told her not to worry about fixing the recruits' concerns, but she'll conveniently leave that part out.]

It seems clear it's something with Nalanni and however she works as a god. We'd know more if we managed to reach her and talk with her.